Terms and conditions

These Terms and Conditions govern the offer and sale of the Products (as defined below) on the site www.bikeservicemassamarittima.com of BIKE SERVICE MASSA MARITTIMA SRL., Based in Massa Marittima (GR), Vicolo Butigni n ° 6 registered in the business register of Maremma and Tirreno al n. XXX, codice fiscale e partita IVA n. 01684950536.

We invite you to carefully read all the General Terms and Conditions before submitting your order, as the following is only a summary of the main terms and conditions of sale.

For any information you can contact BIKE SERVICE MASSA MARITTIMA Support at the following email address info@bikeservicemassamarittima.com.

1. Product information and prices

1.1 The details and information relating to the product are indicated on the specific product page on bikeservicemassamarittima.com. It is understood that the image accompanying the card may not be perfectly representative of the characteristics of the product itself, but may differ according to the surrounding light or the type of camera used.

1.2 In this section you can also see the price of the Product, which will be visible in the currency selected from those available and will include VAT.

1.3 In accordance with the provisions of art. 7-ter of the Legislative Decree n. 633/72, VAT is applied to the invoice both to persons resident for tax purposes in Italy and to consumers who are not fiscally resident in Italy.

1.4 The price indicated on the product does not include shipping costs, which will be calculated automatically at the time of the order, depending on the size and quantity of the products and the place of delivery.

1.5 Bike Service Massa Marittima srl ​​reserves the right to change its prices at any time. The current price will be displayed to the user by browsing the portal.

Registration on the Portal

2.1. During the order process, you can register and create an account by clicking the “Create an account” option, or access an account already created by clicking on “Click here to log in”.

2.2 You can also proceed with the order without registering.

2.3 By registering and creating an account, you will have a personal control panel where you can update your data if necessary, check the orders placed and the history, view invoices and make any requests for return goods;

2.4 The personal data collected (e.g. name, surname, e-mail, date of birth) will be processed in compliance with the provisions of Legislative Decree 196/03 and subsequent amendments, for the purposes and within the limits indicated in the Privacy Policy adopted by the Seller. The data provided must be accurate and updated if necessary. The information on the processing of personal data collected will always be viewable by Users by clicking on the “Privacy” link here www.bikeservicemassamarittima.com/privacy-policy/

2.5 You are responsible for your account and for all activities carried out and orders placed through your account and you are required to promptly notify us of any theft of credentials or unauthorized access.

3. How to purchase

3.1 You can purchase the goods in the electronic catalog www.bikeservicemassamarittima.com as described in the relevant product sheets, by clicking on the “Add to cart” button. By clicking on “View cart” in the product page or on “View and buy” of the cart icon in the header, you can view a summary page of the products in your cart, change the quantity or delete them.

3.2 Before submitting the purchase order, the unit cost of each selected product is summarized, together with the total cost in the event of the purchase of multiple products and the related delivery costs. By clicking on “Place order” you declare that you have fully read and understood the “Product Description” of the selected Products and that you unconditionally accept these Terms and Conditions.

3.3 Bike Service Massa Marittima will notify you of the correct receipt of the order by sending an email to the email address provided by the customer. This confirmation message will indicate the Date, Time and order number. The message will also contain the data you entered during registration, as well as a summary of the products ordered; verify its correctness and, if necessary, promptly notify any corrections to Customer Service.

3.4 In the event of non-acceptance of the order due to unavailability of the product, Bike Service Massa Marittima endeavors to communicate the problem to the customer within 24 hours of the purchase.

4. Terms of payment

4.1 The customer can make the payment by choosing one of the following methods listed.

4.1.1 Payment by credit card: In the event that the consumer intends to pay by credit card, he can use the payment procedure with Stripe, suitable for ensuring the confidentiality of the data provided by customers. For any information and further Legal Agreements, the Customer is referred to the website https://stripe.com/it.

4.1.2 Payment by bank transfer: Payment by bank transfer can be made using the following details:

Invoice: Bike Service Massa Marittima SRL


In the event that the payment is made by bank transfer, the purchased goods will be shipped in the manner indicated in the following paragraph “Shipping Methods”, to the address indicated by the customer upon receipt of the credit, therefore on average within two / five days after making the transfer (the timing varies depending on the credit institution used). To facilitate the process, the payment receipt together with your order number can be sent by e-mail to: info@bikeservicemassamarittima.com

5. Shipping methods

5.1 The Products will be delivered on the basis of the times and in the manner indicated in the delivery service chosen by you from the various options listed on our Site.

5.2 The cost of shipping depends on the location of delivery, and varies according to the goods purchased. You will be able to consult directly from the shopping cart the cost for each order.

5.3 Once the shipment has taken place, Bike Service Massa Marittima will send you an email notification of the shipment with instructions on how to monitor the shipment.

5.4 Orders are prepared and shipped generally in one / two working days and shipped by express courier that delivers in 24/48 hours throughout Italy excluding Calabria, Sicily and Sardinia where delivery will be made within 48/72 hours. Disadvantageous locations, smaller islands and mountain villages are reached only once a week. The order processing times are provided purely as an estimate, they do not in any case represent a contractual obligation, and could lengthen depending on the number of requests. No responsibility can be attributed to Bike Service Massa Marittima SRL in case of delay in the order or delivery of the order (art.1510 C.C.)

5.5 Upon delivery of the goods by the courier, you are required to check:
a. that the number of packages delivered corresponds to what is indicated on the transport document;
b. that the packaging is intact, not damaged, wet or otherwise altered, even in the closing materials.
Any damage or mismatch in the number of packages or information must be immediately reported to the courier making the delivery, adding the words “ritiro con riserva per mancanza e/o danneggiamento di numero … colli” on the appropriate accompanying document and confirmed, within seven calendar days by e-mail to info@bikeservicemassamarittima.com.

5.6 Even if the packaging is intact, the goods must be checked within seven calendar days of receipt. Any hidden damage must be reported within seven calendar days to info@bikeservicemassamarittima.com. Any report beyond the aforementioned terms and / or through different means than indicated above, will not be taken into consideration. For each declaration, the customer assumes full responsibility for what is declared.
Once the courier’s document has been signed, the Customer will not be able to make any objection about the external characteristics of what has been delivered and the number of packages received.

5.7 The risks relating to the Products pass to the Customer upon delivery of the Products to the Customer or to a third party designated by him.

6. Right of withdrawal

6.1 In accordance with Legislative Decree 206/05, the customer can exercise his right of withdrawal (return the item without giving reasons) within 14 (fourteen) calendar days from the delivery of the product. To activate the withdrawal procedure, the customer must:

– Access your Account on the website www.bikeservicemassamarittima.com;

– Access “Order history and details”;

– Click on “Details” corresponding to the order subject to withdrawal;

-Follow the instructions given under the heading “Return”.

6.2 To exercise the right of withdrawal, the customer must provide proof of the date of purchase and delivery of the goods. It is therefore advisable for the customer to keep the purchase invoice forwarded by Bike Service Massa Marittima srl ​​and the transport document delivered by the courier.

6.3 The customer, to exercise the right of withdrawal, also has 14 (fourteen) calendar days from the date of delivery of the purchase to return the products. Packaging and shipping costs are charged to the customer.

6.4 If the customer decides to withdraw from the contract, the payments made to Bike Service Massa Marittima srl ​​(cost of the product and shipping costs, excluding any additional costs) will be reimbursed within 14 (fourteen) days of delivery to Bike service. Massa Marittima srl ​​of the product covered by the withdrawal. Generally and in a non-binding manner, the refund is made through a “Discount Coupon” to be used for a future purchase on the website www.bikeservicemassamarittima.com. However, the customer can decide to receive a refund in the same way as for the purchase, by reporting their will with an email to info@bikeservicemassamarittima.com or by contacting Customer Service.

6.5 The returned products must be intact, placed in their packaging, not used or damaged. If the items show damage or signs of wear resulting from unnecessary handling to establish their nature, characteristics and functioning, Bike Service Massa Marittima srl ​​may withhold from the refund an amount corresponding to the decrease in value of the returned item.

7. Privacy

The personal data to our knowledge will be processed only for contractual, administrative or tax obligations. The same data may also be disclosed to third parties who carry out tasks on our behalf (couriers, persons in charge of information systems, accounting or tax obligations). The provision of data for the aforementioned purposes is not mandatory, but is aimed at managing our contractual relationship which cannot take place in the event of refusal. The owner of the data is Bike Service Massa Marittima srl, Vicolo Butigni 5, 58024 Massa Marittima (GR), available to exercise the rights provided for by Legislative Decree 196 of 30.06.03. Commercial communications will be sent only if the Customer has issued the appropriate authorization by filling out the online registration form. The information on the processing of personal data collected will always be viewable by Users by clicking on the “Privacy” link herewww.bikeservicemassamarittima.com/privacy-policy/

8. Changes

The General Terms and Conditions may be modified at any time following the introduction of new laws or regulations or for other reasons. The new General Terms and Conditions are effective from the date of publication on www.bikeservicemassamarittima.com. We recommend that you regularly visit this section of the Site in order to check if the most recent and updated General Terms and Conditions have been published.

9. miscellaneous

If any provision of these General Terms and Conditions is considered unlawful, invalid, ineffective or contrary to the law following a final decision of a Court and / or a competent court, such provision will be removed and all other provisions of these Terms and General Conditions will be considered fully effective and valid.

10. Applicable law and competent court

These General Terms and Conditions are subject to Italian law and in particular to Legislative Decree no. 206/2005 relating to distance selling and Legislative Decree no. 70/2003 regarding some aspects of electronic sales. If you reside in an EU state other than Italy, pursuant to Article 6 of Regulation No. 593/2008, you will also enjoy the protection of the mandatory provisions of the State where you reside.

Vicolo Butigni 6, 58024 Massa Marittima (GR)
Francesco +39 393 753 1446 | Andrea +39 349 710 5524

3 p.m - 7:30 p.m.
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